FAQ
A life care manager is an experienced social worker or nurse who provides expert guidance and hands-on support. Unlike home care providers who focus on daily personal care tasks, life care managers coordinate medical appointments, advocate with healthcare providers, facilitate family discussions, navigate insurance issues, and implement comprehensive care plans. They're your professional partner who both advises and actively helps implement solutions.
No, there are no long-term contracts required. Our services are completely flexible and billed hourly at $220/hour. You can use our services for just a few hours during a crisis, intermittently for ongoing support, or more regularly as needs evolve. You're in control of how much or how little support you receive.
We offer crisis support and can often respond within hours for urgent situations. Whether it's meeting you at the hospital after a fall, helping with an unexpected discharge, or coordinating emergency care, our life care managers are available when you need them most.
We serve the Greater Boston area including Cambridge, Brookline, Newton, MetroWest, North Shore, South Shore, Cape Cod, and Southern New Hampshire. With 30 years of experience in these communities, our life care managers have deep knowledge of local resources, healthcare systems, and senior living options specific to your area.
Yes, we offer a complimentary intro call to understand your needs and explain how we can help. There's no cost and no obligation to move forward. This introductory call helps us assess your situation and you can decide if life care management is right for your family.
Our life care managers specialize in memory care support. We conduct comprehensive needs assessments, help you understand the progression of the disease, create safety plans for home, coordinate with medical specialists, facilitate difficult family conversations about care decisions, research and evaluate memory care facilities when needed, and provide ongoing support as the condition evolves. We've helped thousands of families navigate this challenging journey.
Absolutely. We conduct thorough home safety assessments, coordinate and oversee necessary modifications (grab bars, improved lighting, first-floor living arrangements), arrange and manage in-home care services, set up medication management systems, coordinate medical care and attend appointments, and create emergency response plans. Our goal is to help your parents age safely in place for as long as possible.
Hospital discharges can be overwhelming. We attend discharge planning meetings, translate medical instructions into clear action plans, ensure all necessary equipment and medications are in place before your loved one returns home, coordinate home health services and therapy, arrange home modifications for safety, and monitor recovery to prevent readmissions. We often mobilize within 24 hours to ensure a safe transition.
No, we work alongside and coordinate with all existing providers. We're the professional advocate who ensures all parts of the care team work together effectively. We attend medical appointments, facilitate communication between specialists, coordinate with home care agencies, and ensure everyone is aligned on the care plan.
Our life care managers are skilled facilitators who help families work through difficult decisions. We provide neutral, professional assessments of care needs, facilitate family meetings to ensure everyone's voice is heard, offer expert guidance based on decades of experience, help families focus on shared goals, and mediate conflicts. Many families find that having a professional third party helps reduce tension and align everyone around the best path forward.
We're experts at navigating benefits and financial resources. We review and help optimize Medicare coverage, decode long-term care insurance policies and help file claims, identify and apply for assistance programs you may not know about, appeal insurance denials with documentation that works, and connect you with elder law attorneys and financial planners when needed. Many families discover they're eligible for thousands of dollars in benefits they didn't know existed.
Yes, this is one of our specialties. With 30 years in Greater Boston, we know every quality facility in the area. We assess your loved one's specific needs and preferences, leverage our relationships to learn about actual availability and quality, accompany you on tours and provide honest feedback, review contracts and negotiate rates, coordinate the move and help with the transition, and continue advocating for quality care after placement.
The key difference is implementation. While consultants provide advice and lists, we roll up our sleeves and make things happen. Our life care managers are experienced RNs and MSWs, not just advisors. We attend medical appointments, coordinate home modifications, manage complex care transitions, and provide immediate crisis support. We've also built deep relationships throughout Greater Boston over 30 years, giving you access to trusted resources and providers.
Common signs include: feeling overwhelmed by medical appointments and care coordination, worrying about a parent's safety at home, receiving a new diagnosis and not knowing what to do next, facing a sudden hospitalization or health crisis, noticing increased confusion or mobility issues, struggling with family disagreements about care, or simply wanting professional guidance to plan proactively. If you're asking yourself whether you need help, you probably do. Our free introductory call can help clarify whether life care management is right for you.
After your free intro call, if you decide to move forward, your dedicated life care manager will conduct a comprehensive assessment of needs, preferences, and goals. Together, you'll develop a personalized care plan that addresses immediate concerns and anticipates future needs. Your life care manager then helps implement solutions, whether that's coordinating services, attending appointments, or facilitating family discussions. Support continues and adapts as needs change, with your life care manager serving as your ongoing partner in navigating the aging continuum.