Respond to Emergencies
Medical emergencies, sudden hospitalizations, or rapid health changes can turn your world upside down in an instant. When a crisis hits, you need someone who can jump in immediately and help manage the chaos.
From housing to healthcare to household help
Our deep Greater Boston area knowledge means we know the quality providers from the ones that just look good on paper. We've worked with these services for years and can tell you honestly what to expect.
Meet you at the hospital or ER We come to where you are to provide immediate support and advocacy
Communicate with medical staff We talk with doctors and nurses to make sure they understand your needs and preferences
Ask the right questions We know what questions to ask and take detailed notes so you don't miss important information
Coordinate with your regular doctors We make sure your existing healthcare team knows what's happening
Work with hospital staff on discharge plans We help create a safe plan for leaving the hospital that actually works for your situation
Arrange home modifications quickly We coordinate urgent changes like hospital beds, grab bars, or ramps before you get home
Set up post-hospital care and handle transportation and logistics We arrange home health services, therapy, or other care you'll need for recovery, as well as coordinate rides, pick up medications, and make sure your home is ready
Explain what happens next We make sure you understand your care instructions and warning signs to watch for
Make the most of your benefits We help you navigate insurance so you get all the coverage and support you're entitled to
Assess what you need right now We quickly evaluate your immediate and long-term care needs to create an action plan
Arrange emergency services We coordinate urgent home care, medical equipment, or other services to support your recovery
Deal with insurance and paperwork We handle insurance claims and administrative tasks when you're too stressed to deal with them
Monitor your progress We check in regularly to make sure your recovery is going well and adjust plans if needed
Keep everyone informed We serve as the main contact point to update family members and coordinate communication
Support overwhelmed family members We provide guidance and emotional support for family members who are struggling with the crisis
Help with travel arrangements We coordinate travel and accommodations for out-of-town family members who need to be there
Facilitate family meetings We help families make decisions together and work toward common goals during difficult times
“When Mom fell and broke her hip, Alder's crisis support team was there for us every step of the way — from the ER to discharge and beyond. Their guidance and hands-on help turned a nightmare into a manageable situation.”
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Getting crisis support when you need it
1 Contact us immediately
When a crisis happens, call us right away. We respond quickly to assess the situation and determine how we can help.
2 We take immediate action
One of our experienced life care managers (a registered social worker or nurse) will meet you at the hospital or coordinate urgent services from our office.
3 We stay with you through recovery
Your life care manager continues supporting you through discharge, recovery, and any follow-up care needed to get back on track.