Gretchen Torres is a social worker with more than 17 years of experience in the medical field and with older adults. Her background spans home care, Adult Protective Services, the Long Term Care Ombudsman Program, and visiting nurse services. This range gives her a broad, grounded understanding of the systems families are often thrust into without warning.

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She came to care management with the desire to support people through one of the most complex periods of life. What guides her approach is a genuine respect for the fact that no two clients are alike. She shapes her work around each person's specific circumstances and needs, rather than arriving with a predetermined plan, and finds that adaptability to be at the heart of doing this work well. When she's not working, Gretchen loves to travel and has already checked all 50 states off her list.